A predictive dialler is an outbound calling system that dials numbers predicatively from list. Predictive diallers calculate the average length of a call with the average number of dials it takes to make a human connection to predict when an agent is ready to take the next call. Contact centres use these types of dialler systems mainly to reduce agents idle time, and to keep the call centres outbound calling momentum going. eVoDials hosted dialler is flexible and quick to implement the most cost effectively way. It’s more of an affordable solution for call centres when compared to other diallers on the market, and benefits from all-inclusive dialler packages so you know the cost before starting.
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